It is quite unbelievable if you haven’t heard this term Social Media over the last few years as it isn’t a buzzword anymore. This phenomenon has completely changed the environment. Let us be more precise; it has changed the whole world and, particularly, the marketing dimension.
Facebook, Instagram, Twitter are filled with hundreds of millions of active users. Today’s modern world has changed its way of communicating with customers. Companies are often making use of social media platforms like Facebook, Twitter as their customer service tool. So if you have any complaints, you no longer have to call or fill those forms through a long, arduous process. All you have to do is send a tweet or post your queries/complaints on the company’s website & wait. Hopefully, they respond to your tweet or post within a small duration of time to deal with your concern.
Gone are the days where organizations focused on long questionnaires, focused groups, and telephonic interviews to know their customers. But today, if you want to know something, you have to head to any social media group and find out the problems customers face. If you’re going to launch a new product, don’t know where to get started; put it out to the world of social media and ask them to wait for their responses to flood back. Phew! A tremendous change, I must say.
Let’s look at the significant reasons for your business to start utilizing these innovative tools of communication.
Showcase your brand:
social media offers another brand of a marketing channel for creating brand awareness, focuses on relationship building, and yes, it helps drive sales. So the question here is why not we use them? Especially when it is FREE! FREE! FREE!
Developing a loyal community:
Customers enjoy being a part of the business proactively building an interactive community. Such organizations help you make an emotional connection between your company and prospects, which is essential for your company’s growth and sustainability.
How can I forget? Social media helps you enhance your customer service: it’s a great feedback mechanism enabling your prospects to interact with your company and each other, leading to reliability and trustworthiness.
Increase Digital exposure:
why not think about going digital, which can create your very own online presence. Interesting huh! Social media makes one exposed to another unique world due to its worldwide excess sharing capabilities and many daily users.
Boost traffic and SEO rating:
Social media is a significant lead generator that frequently brings high-volume traffic to your website and can help with SEO since search engines significantly reflect your social media content. Facebook has a pixel and this bit of code that you can put on your website so they can track who is even visiting your website & you can mark it back to them.
Expand sales and audience:
You as a marketer can become more closer to customers. You will develop a unique sense of understanding their specific needs by listening to your prospects. This does help to increase your sales and expand your reach.
Reduced marketing costs:
what we have seen all these years is firms are burdened with huge overheads to traditional marketing like television, billboards, magazines compared to these “social media marketing is quite affordable”, and yes, you won’t disagree with us.
We understand managing Social media; taking care of all content tweets or feedback can be very tedious since you will be primarily focusing on your business; how about leaving social media stuff to us! And yes…we will make you go viral!